Service Quality in Management

Service quality refers to the outcome of a certain service relative to expected performance. Service quality determines the impact that an organization has on its customers. In addition, it determines its economic competitiveness in the market. High competition in the global markets has prompted organizations to focus on providing service of high quality to their customers.Advertising We will write a custom essay sample on Service Quality in Management specifically for you for only $16.05 $11/page Learn More Organizations are always in search for different ways that can help them to gain competitive advantage over their competitors. Service quality management is one of the strategies that many companies are employing today in order to deal with the challenges of deregulation and high competitiveness. There are several reasons that render management of service quality important. Quality of service is one of the ways used to gain customer loyalty, sustain growth and earnings, and counter global competition. Offering services of high quality is necessary because it wins customer loyalty, which is an important aspect of growth for any business. Moreover, providing quality service contributes significantly to retention of customers by a company. Low quality of service leads to customer defection, which results in decline in earnings and renders a company incapable of competing effectively. Customers use aspects such as reliability, performance, competence and durability to determine the quality of service provided by a company. Service quality has several dimensions that managers should incorporate in their management system. These include reliability, responsiveness, access, courtesy, competence, credibility, communication, and understanding. In order for employees to offer quality service, they should offer services accurately and in a dependable manner, be ready to offer prompt services when needed, possess adequate knowledge to enab le them to offer certain services, and should be readily accessible to customers. Managers should ensure that employees are polite, considerate, and friendly to customers. Customers evaluate the quality of service according to how they are treated and the level of satisfaction of their needs. In addition, quality service can be provided by inculcating the ideals of honesty, trust, and responsibility in employees. It is important for employees to know and understand the needs of customers in order to be able to satisfy them fully.Advertising Looking for essay on business economics? Let's see if we can help you! Get your first paper with 15% OFF Learn More Providing high quality service involves satisfying the needs of a customer fully, and at times exceeding a customer’s expectations on service delivery. A company’s management can use several ways to improve service quality and ensure that customers are fully satisfied. Managers should design their servic es with the aid of their customers, promote teamwork in order to encourage improvement of service quality, and set service quality as one of the organization’s goal. In addition, employee training on customer satisfaction and service quality is important. Training helps employees to learn the important aspects of offering quality service. Customer satisfaction is an important feature of ensuring high quality service. Therefore, managers should obtain feedback from customers on their evaluation of the quality of service and use the feedback to develop strategies that facilitate improvement of their service. Managers determine the quality of service immensely since they set the expected standards of service delivery that are followed by employees. In setting these standards, it is necessary for them to involve customers and employees. Methods that managers could use to improve service quality include guaranteeing, statistical process control and active involvement of customers. Moreover, service quality improves customer satisfaction and increases an organization’s earnings. Therefore, customer involvement in evaluating the quality of service is important. This essay on Service Quality in Management was written and submitted by user Seamus Beck to help you with your own studies. You are free to use it for research and reference purposes in order to write your own paper; however, you must cite it accordingly. You can donate your paper here.

Free Essays on Interpreting 1984

In George Orwell’s novel 1984 the Party of Oceania is able to control several things that we may think impossible to control. The party controls the people of Oceania psychologically and physically. Controlling not only the people, the Party also controls every source of information, operating and rewriting the content of all newspapers and histories making Oceania look like the only power worth living for. The Party flood its subjects with psychological stimuli designed to overwhelm the mind’s ability for independent thought. The telescreen in every resident’s room blasts a steady flow of propaganda designed to make the past and present failures of the Party appear to be triumphant successes. The telescreens also monitor behavior everywhere the people go. Citizens are constantly reminded, especially by means of the ever present signs reading â€Å"BIG BROTHER IS WATCHING YOU,† that the authorities are studying them. The Party challenges family structure by introducing children into an organization called the Junior Spies, which brainwashes and encourages them to spy on their parents and report any example of disloyalty to the Party. The Party also forces individuals to hold back their sexual desires, treating sex as simply a duty which ends in the creation of new Party members. The Party then directs people’s unexpressed frustrations and emotions into inten se, wild displays of hatred against the Party’s political enemies. Many of these enemies have been invented by the Party specifically for this purpose. In addition to manipulating their minds, the Party also controls the bodies of its subjects. The Party constantly watches for any sign of disloyalty, to the point that, as Winston observes, even a tiny facial twitch could lead to an arrest. â€Å"Your worst enemy†¦was your own nervous system.† (64). The Party forces its members to undergo mass morning-exercises called the â€Å"Physical Jerks†, and then to work long, gruel... Free Essays on Interpreting 1984 Free Essays on Interpreting 1984 In George Orwell’s novel 1984 the Party of Oceania is able to control several things that we may think impossible to control. The party controls the people of Oceania psychologically and physically. Controlling not only the people, the Party also controls every source of information, operating and rewriting the content of all newspapers and histories making Oceania look like the only power worth living for. The Party flood its subjects with psychological stimuli designed to overwhelm the mind’s ability for independent thought. The telescreen in every resident’s room blasts a steady flow of propaganda designed to make the past and present failures of the Party appear to be triumphant successes. The telescreens also monitor behavior everywhere the people go. Citizens are constantly reminded, especially by means of the ever present signs reading â€Å"BIG BROTHER IS WATCHING YOU,† that the authorities are studying them. The Party challenges family structure by introducing children into an organization called the Junior Spies, which brainwashes and encourages them to spy on their parents and report any example of disloyalty to the Party. The Party also forces individuals to hold back their sexual desires, treating sex as simply a duty which ends in the creation of new Party members. The Party then directs people’s unexpressed frustrations and emotions into inten se, wild displays of hatred against the Party’s political enemies. Many of these enemies have been invented by the Party specifically for this purpose. In addition to manipulating their minds, the Party also controls the bodies of its subjects. The Party constantly watches for any sign of disloyalty, to the point that, as Winston observes, even a tiny facial twitch could lead to an arrest. â€Å"Your worst enemy†¦was your own nervous system.† (64). The Party forces its members to undergo mass morning-exercises called the â€Å"Physical Jerks†, and then to work long, gruel...

Community Health and the Local Hospital Assignment

Community Health and the Local Hospital - Assignment Example There is a separate department that handles the community health aspects which is undoubtedly something significant for the sake of the community. The budget is around US$25000 each year as it is served towards addressing the needs of the underserved. The desired audience is comprised of individuals who cannot manage to look after their health domains and need assistance medically. The in charge of the area is the municipal health director who has done his Masters in Clinical Psychology and has over 8 years’ experience overall. (2) The Department of Community Health within a hospital setting is often viewed as a "loss leader" to introduce the community to the hospital services or as a department which is necessary to substantiate the fact that a not-for-profit hospital is indeed fulfilling their responsibilities as a tax exempt organization. What are your thoughts? What part of the total hospital budget should be given to this area? One should believe that quite a significant proportion of the total hospital budget must be dedicated towards community health realms. The Department of Community Health can be seen as a loss leader within the hospital regimes but then again onus should be on achieving results more than making it tax exempted. A not-for-profit entity might not win favors if it fails to address the health needs of the people. (3) It is imperative that the Dept. of Community Health be linked to the strategic initiatives of the hospital. One of the challenges is to help other department directors and managers see the value of wellness initiatives and health promotion events and how these initiatives link to their services. What are your thoughts on how to break down these barriers? Indeed it is important that the Department of Community Health is somehow connected to the long term initiatives of the hospital. In essence, the other department directors and managers might not be able to estimate the value of health events and wellness

DQ 3 Essay Example | Topics and Well Written Essays - 250 words - 1

DQ 3 - Essay Example Police officers are required to apply the amount of force that is realistically needed to successfully bring an occurrence under control while they protect their lives and the lives of other individuals. Policy community litigation, tensions and at other times, criminal prosecuting of officers who have been accused of using too much force, may be viewed in relation to various views on the subject of if a police needs to use force, or the amount of used force was necessary or reasonably (Reiner, 2010). In conclusion, by the different nature of their duties, police officers are called upon in their careers to act as mediators in various volatile situations. They are also called upon to take action when the law has been violated. At any particular time, one of these situations may need the use of force or control by a police officer (Reiner, 2010). Formal training, departmental policy, authorized equipment and the faith of a police officer in his capabilities reveal the type and amount of force to be used. When a police officer is not prepared in meeting the different threats faced, injury to the citizen may occur. Lower confidence may also lead to excessive

Introduction to Management, Information Systems and Organisations unit Essay

Introduction to Management, Information Systems and Organisations unit - Essay Example Red Rose Entertainment is a video shop which was established in 2000 in Queens Town, Australia. Since its inception, the shop mainly relied on catalogue cards when issuing videos to the customers. However, the organisation has underscored to expand its operations and penetrate other areas but this requires it to adopt a new computerised system as well as hire more employees in order to improve on efficiency. In order to meet the changing demands of the environment to be more flexible there is pressure from the workers who want to be developed and trained to play a part in decision making in areas that affect them and their work. Leadership is defined as the ability to influence a group of people towards the achievement of organisational goals (Robins S.P., Odendaal A.& Roodt G. 2001). Basically, leadership is concerned with the vision of the organisation and it should be noted that leading is a function of management where a leader instigates change that is aimed towards the achievement of the organisational goals. The leadership and the employees ought to work hand in hand in order to achieve the vision of the organisation which has underscored to expand its operations. A leader often takes a leading role in developing and inspiring staff to improve on their performance which in turn leads to increased productivity in terms of offering satisfactory products and services to the customers with the aim of achieving organisational goals. A leader should always display positive traits that can be emulate by the juniors in the company. Basically, leadership is mainly concerned with taking a long term perspective of the organisation where a leader seeks to motivate the members of staff through developing relationships of trust among the workers (Bates et al 2005). In the case of Red Rose Entertainment, democratic, participatory leadership style is more ideal as

Assessing The Ethical Foreign Policy Makers Politics Essay

Assessing The Ethical Foreign Policy Makers Politics Essay Kant states that we are rational beings; we can free ourselves from the casual necessity of the ordinary world of feelings and inclinations, and can follow the pure moral law, given by reason alone. The debate of means and ends is deeply involved in ethics and ethical foreign policy. Academics suggest that means and goals should be judged by the same set of ethical principles. Often actions that states undertake for a particular purpose can be ethical or unethical. Ethics can be defined as a complete and coherent system of convictions, values and ideas that provides a grid within which some sort of actions can be classified as evil, and so to be avoided, while other sort of actions can be classified as good, and so to be tolerated or even pursued  [1]   If ethics involves a choice between what is morally right and what is morally wrong, the possibility for ethical actions in foreign policy has proven in the past to be quite limited. Ethical foreign policy What passes for ethical standards for governmental policies in foreign affairs is a collection of moralisms, maxims, and slogans, which neither help nor guide, but only confuse, decision  [2]  . DEAN ACHESON Foreign policy is the area of politics that seeks to bridge the boundary between the nation state and its international environment. It refers to decision and actions that involve relations between an independent actor and other actors in the international arena  [3]  . The essential aims of foreign policy are the promotion of safety and prosperity. Sometimes domestic, international and regional actors and factors limit this aims. It has been argued by analysts that morality sits poorly to political action. This is due to the fact that is not always possible to make the best choice, and often the chosen one could be quite far from what is considered the best possible in the political world. Analysts suggest that an ethical foreign policy could be acceptable if: The procedure of the decision- making meets the demands of democratic decision-making. The consequences of the policy alternatives should be more useful than any alternative options examined. The human rights should not be violated. Idealists, Realists, Pragmatists The idealist school of thought states that ethics should govern all relationships. Furthermore, they argue that morality should not be taken in consideration only in domestic political life and ignored where other nations are concerned. Realists such as Machiavelli and Hobbes argue that the state of war is unavoidable in the world politics. The ethical problem of a separation between action and the notion of justice was central to the thinking of Machiavelli. In The Prince, he offers some immoral advice to the new prince: he must know when to act as a beast, how to look only to appearance, how not to be good. Machiavellis ethics consists in recognizing that the existence of human beings is burdened with conflicts  [4]  . Realists sustain that ethics is cultural and therefore variable and controversial. Pragmatists enunciate that foreign policy cannot be based on an absolute ethical ore unqualified national interest foundation. It must be factor in both but not totally reliant in one or another. The Doctrine of Double Effect and decision-making The principle of double effect states that we are responsible of those consequences of our acts which are both anticipated and intended  [5]  . This principle relies on the fact that states are allowed to carry out certain measures conscious from the fact that the measures have possible negative consequences. This Doctrine has later on combined to the Just War tradition related to the humanitarian military interventions. We are aware that is not ethical to attack non-fighting civilians, but according to the tradition it could be that states can attack morally even though the damages to the non-fighting parties can be anticipated. The moral value is determined by the actors intentions and motives. Nevertheless, it is quite difficult to determine the motives. If we take the example of the US attacking Iraq we cannot draw a line between the interests and the real motives, we do not know if the US wanted to free the people from the dictator or to ensure oil supply. Decision-making and evaluations of their consequences are often uncertain. Actors should evaluate better the consequences of their actions, for example, they should consider the effects of a war that could lead to environmental issues , to violence, that often is directed towards civilians and to the development aid which can lead to corruption of the administration. Often actors ignore such considerations in the pre- decision- making process. Decision-making and ethical evaluation remains an issue. In a representative democracy, citizens elect and authorize decision-makers to make decisions for the state to make decision on their behalf. They estimate how the state is promoting national interest; the foreign policy decision- makers represent their morals especially during the election process. Arnold Wolfers states that foreign policy decision making is not beyond moral judgment but rests on moral choices  [6]  . The National interest A democratic definition of the national interest does not accept the distinction between a morality-based and an interest based foreign policy. Moral values are simply intangible interests  [7]  . JOSEPH S. NYE JR. Democratic governments use strategic deceptions by justifying them with the concept of national interest. The division between what is in the national interest and what can be morally justified is often questionable. The national interest is the taking-for-granted base line for foreign policy within all the major parties ( Diana Francis CCTS REVIEW 33). It is a slippery concept, used to describe as well as prescribe foreign policy. It covers five crucial areas of foreign policy: Security, autonomy, welfare, status and prestige and economy. When we speak about national interest we almost always mean the common good of the members of political communities organized as sovereign states not the common good of nations that is, imagined communities of people united by ethnicity, language, history, culture, mythology or kinship (Anderson 1991)  [8]  . The phrase the national interest masks exactly which values leaders are attempting to promote and which they are willing to sacrifice   [9]  . Morgenthau considered as the ultimate realist philosopher, equated interest defined as power  [10]  . He argues that; à ¢Ã¢â€š ¬Ã‚ ¦There is a misconception, usually associated with the general depreciation and moral condemnation of power politics that international politics is so thoroughly evil that it is no use looking for moral limitations of the aspirations for power on the international scene. Yet, if we ask ourselves, what political leaders and diplomats are capable of doing to further the power objectives of their respective nations and what they actually do, we realize that they do less than they actually did in other periods of historyà ¢Ã¢â€š ¬Ã‚ ¦Ã‚  [11]   In the last decade, western government policy-makers have considered ethics shifting away from the realist approach, where the national interest was the basis of policy-making. This policy shift has meant that the declarations of ethical foreign policy emanating from the governments of leading world powers are often uncritically taken at face value and assumed to be simply the right thing to do (The Guardian, 27 March 1999). The drive to act in the interests of others, rather than in purely national interests, can be seen in the justifications for a host of new policy initiatives including major international involvement in Afghanistan, Iraq, Somalia, former Yugoslavia, East Timor and Sierra Leone in recent years.  [12]  For many commentators, the new, ethical nature of international foreign policy was given clearest expression in the international communitys support for military intervention in the 1999 Kosovo war  [13]  . The US intervention against Afghanistan in 2001 was framed using an ethical language underlying that the US was caring of others and was not pursuing its national interest. George W. Bush described the bombing of Afghanistan as an action of generosity of America and our allies in the aid of oppressed people of Afghanistan(Bush 2001). The US defence secretary, Donald Rumsfeld stated that the military action was following previous US-led interventions in Kuwait, Northern Iraq, Somalia, Bosnia and Kosovo, for the purpose of denying hostile regimes the opportunity to oppress their own people and other people he continues adding that We stand with those Afghans who are being repressed by a regime that abuses the very people it purports to lead( Rumsfeld 2001). David Chandler argues that western governments justified their military action to remove the Afghan regime, after September 11, through the condemnation of human rights record of the Taliban government, Tony Blair stated that; Look for a moment at the Taliban regime. It is undemocratic. That, goes without saying. There is no sport allowed, or television or photography. No art or culture are permitted Women are treated in a way almost too revolting to be credible. First driven out of university; girls not allowed to go to school; no legal rights; unable to go out of doors without a man. Those that disobey are stoned (Blair 2001). Tony Blairs statement shows again that the US and UK dont give other solution that military intervention. This was a further hint behind ethics, without taking in consideration the consequences on human rights. According to Mary Robinson ethical goals, like human rights protection are held to be moral duties and therefore the responsibility of everyone ( The Guardian, 23 October 1999) The ethical dimension Non- violence leads to the highest ethics, which is the goal of all evolution. Until we stop harming all other living beings, we are still savages  [14]   -Thomas Alva Edison On May 1997, the Labour government returned into power in Britain. An immediate change of the new government was the disclosing of the Mission Statement for the FCO. The Statement reads: The Mission of the Foreign and Commonwealth Office is to promote the national interests of the United Kingdom and contribute to a strong international communityà ¢Ã¢â€š ¬Ã‚ ¦ We shall pursue that Mission to secure for Britain four benefits through our foreign policy, the four benefits being security, prosperity, the equality of life and mutual respect. We shall work though our international forums and bilateral relationships to spread the values of human rights, civil liberties and democracy which we demand for ourselves (FCO, 1997a) Robin Cook (Foreign Secretary) seen as the initiating champion of ethical foreign policy strengthened the launch of the Statement: The Labour Government does not accept that political values can be left behind when we check in our passports to travel on diplomatic business. Our foreign policy must have an ethical dimension and must support the demands of other peoples for the democratic rights on which we insist for ourselves. We will put human rights at the heart of our foreign policy. The Foreign and Commonwealth Office ( Ethics and foreign policypg 15-16) Cook made the arms trade an issue. He made the following commitment in 17 July 1997 during his speech; Britain will refuse to supply the equipment and weapons with which regimes deny the demands of their peoples for human rightsà ¢Ã¢â€š ¬Ã‚ ¦(FCO, 1997c) It was evident that such a policy might have consequences for British prosperity. Prosperity and mutual respect in the Mission Statement are described as a product of national interests. This could bring to the result of a trade-off between the two benefits, in other words one benefit could be scarified in order to achieve the other. Interests is associated with prosperity and ethics with mutual respect. This is the reason why potential conflicts between an interest -based foreign policy and a ethically conducted one are caused. For a long time during his career as Foreign Secretary it was difficult to divert the closure that ethical discussions will be adapted only if they were cost free. Cook allowed arms deals to proceed , the sale of Hawk jets and armoured vehicles to Indonesia are an example that ­ breached any possible notion of ethical exports and respect of human rights. In this case Britain has failed to act as a good citizen because it has placed selfish economic advantag e prior to human rights concerns  [15]  . He did, eventually, resign over Iraq, but he never pointed to the ethical contradiction inherent in being prepared to attack another country on the pretext that it had acquired weapons of mass destruction while his own country had them in abundance and was not honouring its NPT treaty obligations to get rid of them  [16]  . In the Blair government, militarism was the favoured mean of action and used as rhetoric of justification. The air attacks on Serbia and Kosovo and the international occupation of the latter were presented as an ethical intervention that are been morally justified. This justification has been used as a reference point for the later justification of the bombardment, invasion and occupation of Afghanistan and Iraq. Tony Blair has argued that it is vital for Britain to have war fighting as part of its way of being in the world. Peacekeeping, he says, is not enough. War fighting is an important element in our diplomac y. But the tone of moral rectitude is ever present  [17]  . The word foreign discourages an ethical approach and is inimical to it. For the British government necessity was the mother of morality. The use of the epithet dimension during the labour government was a wrong move as it has attracted public attention. Unlike previous governments the Labour government created the context for the development of human rights although it has failed in many occasions to live up with these, the labour government had the courage to attempt an ethical dimension to the foreign policy but failed to achieve this. Conclusion To conclude sovereignty is a value. As governments represent a hope and solution for citizens they should pursue an ethical foreign policy. This can aim at a moralizing state behaviour but cannot establish perfection because moral actions are obviously limited by the fear of war and economic collapse, these bring the sates to act in order to prevent threats considering less morality. Before undertaking any kind of actions government need to have a deep expertise of the case and to be morally aware. We can end agreeing with Hoffemann who stated that: the ethical dimension cannot be taken into consideration as todays states are not ready to commit Hara-kiri.

Loosening Up in Southern Spain Essay -- Descriptive Writing Examples

Loosening Up in Southern Spain Our group and I were looking out towards the unfamiliar landscape waiting for our arrival at our hotel. As our tour bus traveled through the rolling hills and the city towards the coast, we were looking out towards the unfamiliar. The scenery was heightened by the late afternoon and the seemingly picture perfect shadows everything evidently cast. The Spanish countryside was a beautiful place. As we traveled closer to our hotel and the Mediterranean Sea, our tour guide rambled on about the history and other things that only the older people cared about, while we teenagers talked and looked out at the new world before us. All of the non-adults were really bummed about there being so many adults in the group, and old ones at that. I felt somewhat estranged because of my noticeably younger age. I was at least two years younger than everyone else there and was in a way not fully welcome into their world. I was not specifically excluded from anything, but it was noticeable in the way they spoke to me. As we drew closer to the coast, the roads became more active and the pathways not on the main streets began to grow smaller. Soon it was as one would imagine if they have ever seen a movie with a setting in Spain. A lively environment, plants and trees growing wherever possible gave the place a natural, laid back look. All over Spain the houses and buildings were made up of a white substance that gave an old but clean feeling. There was a good mood in the air that made the short trip seem even shorter. We were all happy to be on the bus, but even happier when we finally did arrive at the hotel. We all grabbed our luggage and slowly worked our way off the bus. The place was beautiful; at least... ...and took my first drink. The taste was bitter, just as I suspected it would be from the smell. I didn't like it but tried to hide my displeasure. I didn't fool any of the others; they told me after a while I'd get used to it and love it. I finished the rest of it ounce by ounce throughout the rest of the night. It felt good doing something that had been strictly outlawed my entire life. I think that after that night the guys looked at me differently and gave me a newfound respect. For the rest of the trip, I was one of them, an equal. I look back on that day and think of how much that night changed me. More importantly, I attribute my change to being in southern Spain and the Mediterranean. I still believe that if I had not been able to make this trip I would still be the up-tight person I used to be. I learned to relax and enjoy life, 5000 miles away from home. Loosening Up in Southern Spain Essay -- Descriptive Writing Examples Loosening Up in Southern Spain Our group and I were looking out towards the unfamiliar landscape waiting for our arrival at our hotel. As our tour bus traveled through the rolling hills and the city towards the coast, we were looking out towards the unfamiliar. The scenery was heightened by the late afternoon and the seemingly picture perfect shadows everything evidently cast. The Spanish countryside was a beautiful place. As we traveled closer to our hotel and the Mediterranean Sea, our tour guide rambled on about the history and other things that only the older people cared about, while we teenagers talked and looked out at the new world before us. All of the non-adults were really bummed about there being so many adults in the group, and old ones at that. I felt somewhat estranged because of my noticeably younger age. I was at least two years younger than everyone else there and was in a way not fully welcome into their world. I was not specifically excluded from anything, but it was noticeable in the way they spoke to me. As we drew closer to the coast, the roads became more active and the pathways not on the main streets began to grow smaller. Soon it was as one would imagine if they have ever seen a movie with a setting in Spain. A lively environment, plants and trees growing wherever possible gave the place a natural, laid back look. All over Spain the houses and buildings were made up of a white substance that gave an old but clean feeling. There was a good mood in the air that made the short trip seem even shorter. We were all happy to be on the bus, but even happier when we finally did arrive at the hotel. We all grabbed our luggage and slowly worked our way off the bus. The place was beautiful; at least... ...and took my first drink. The taste was bitter, just as I suspected it would be from the smell. I didn't like it but tried to hide my displeasure. I didn't fool any of the others; they told me after a while I'd get used to it and love it. I finished the rest of it ounce by ounce throughout the rest of the night. It felt good doing something that had been strictly outlawed my entire life. I think that after that night the guys looked at me differently and gave me a newfound respect. For the rest of the trip, I was one of them, an equal. I look back on that day and think of how much that night changed me. More importantly, I attribute my change to being in southern Spain and the Mediterranean. I still believe that if I had not been able to make this trip I would still be the up-tight person I used to be. I learned to relax and enjoy life, 5000 miles away from home.

Capillary Refills

Capillary refill is used for patient’s assessment. This method has been performed since the early days of nursing. Some studies show that the method is not full proof or accurate of the patient status. While other research claims validity to this test. Capillary refill is performed on the patient nail that is free of polish. The finger nails and toe nails could be used for this assessment. The nail is lightly compressed and released, it blanches and it is measured when the color comes back to normal.The measurement is done in seconds if it is less than 3 seconds the patient’s circulation is with in normal limits, if it exceeds three seconds than further assessment is necessary to diagnose the problem (Nursing). The patient could be suffering from dehydration, peripheral vascular disease, hypothermia and shock Capillary refill is primarily used in assessment of pediatrics patient. When combining the lack of capillary refill the dry mucous membrane it could lead to diagno se of dehydration.It is in concurrence with skin assessment to the hand that appears cold to touch; the infant is diagnosed with dehydration. In conjunction with infant when an adult is tested and results are abnormal further inquires is mandated. Anorexics individuals who lack the ingestion of electrolyte feel cold to touch. They may have brittle nails, poor circulation and longer than normal capillary refills.These individuals’ electrolyte counts need to be closely monitored because it could lead to poor circulation, dysrhythmias and many other medical problems ( Dufault). It is important when assessing the patient to include the capillary refills, and closely monitor patient who seem abnormal. References: http://nursing411. org/courses/md0531 . Extracted 10/31/12. Dufault M. , Davis, B. , Garman D. , Hehl R. , Henry J. , Lavin M. , Mullany J. , Stout P. (2008). Translating Best Practice in Assessing Capillary Refill. Worldviews on Evidence-Based Nursing.

Top 10 Grammar and Spelling Errors from 2010!

Top 10 Grammar and Spelling Errors from 2010! In the past year as The Essay Expert, I’ve seen a lot of grammar and spelling errors. Here are some of the most common. Lets toast to learning something new in 2011! 10.   Lose vs. Loose. You lose your keys or your mind. Your belt might be loose, or you might let loose on the weekends. Click here for more: Common Spelling Mistakes:   Lose vs. Loose 9.   Lead vs. Led. A common resume mistake is to write â€Å"Lead† as a past tense verb. â€Å"Led† is the past tense of â€Å"lead.† If your position was in the past, start your bullet with â€Å"Led† (a great past tense power verb!) 8. Who vs. that. People are â€Å"who†; things are â€Å"that.† Don’t say, â€Å"I know a guy that can fix your car.† Say, â€Å"I know a guy who can fix your car.† 7.   I vs. Me. Don’t say â€Å"My dad really loves my sister and I.† You wouldn’t say â€Å"My dad loves I†; you would say â€Å"My dad loves me.† So why would you change â€Å"me† to â€Å"I† just because he loves your sister too? The correct sentence would be â€Å"My dad really loves my sister and me.† For more examples, see Common Grammatical Errors:   Between You and Me. 6.   Then vs. Than. â€Å"Then† relates to time. When? Then (it rhymes)! â€Å"I got up, then made my coffee.† â€Å"Than† is a comparison word. â€Å"This paper is longer than it’s supposed to be.† 5.   Affect vs. Effect. â€Å"Affect† is most often used as a verb:   â€Å"How did his words affect you?† â€Å"Effect† is most often used as a noun: â€Å"What effect did his words have on you?† There are limited exceptions to each of these generalities. â€Å"Affect† can mean someone’s countenance or attitude: â€Å"His pompous affect repelled us.† And â€Å"effect† can be a verb if used to mean â€Å"implement†: â€Å"His goal was to effect change in the legal system.† If you go with â€Å"affect = verb, effect = noun,† you’ll be right 99% of the time. 4. Periods and commas placed outside quotation marks. In the U.S., commas and periods always go INSIDE the quotation marks. In many other countries, they only go inside when they are part of the quotation. I even see people putting periods and commas outside the quotation marks when they are part of the quotation! That last one I don’t understand. Here’s my article on the topic, The Quandary of Quotation Marks. 3.   Comma splices. An example of a comma splice is â€Å"Last year I got great grades, I even won an award.† In this sentence, you need to replace the comma with a period or semicolon to correct it, or add an â€Å"and† after the comma. For my article on this aspect of using commas and semicolons, click here:   How to Use Commas and Semicolons. 2.   Apostrophes used to make plurals. The plural of brother is brothers. The plural of Smith is Smiths. When making a plural out of a noun or proper noun, there is no need for an apostrophe! Brother’s is the possessive of brother, e.g. â€Å"I covet my brother’s car.† Smith’s is the possessive of Smith, e.g., â€Å"Mr. Smith’s house is painted purple.† I talk about this issue a bit more in Why It’s Important to Write Right in the Legal Profession. 1. Its vs. It’s.   This one is the hands-down winner! Today I even saw, on a blog, â€Å"Would apple sell its’ products for $10?† The rule: It’s means it is and the apostrophe creates a contraction, just as in can’t or don’t. Its is the possessive of it and does NOT take an apostrophe. And its is not a word. It’s simple! My article on this topic is located here: Common Spelling and Grammar Errors: It’s vs. Its My great hope is that this list will be different for 2011. Can you help make it happen? Category:UncategorizedBy Brenda BernsteinDecember 27, 2010 18 Comments Roy Daniel DSilva says: December 28, 2010 at 9:18 am I am the guy who runs the site that says Its product for $10. Believe me I had to retype twice to get the wrong spelling now that you pointed it out! Goes to show that being lazy is as much as a crime as being uneducated! Log in to Reply The Essay Expert says: December 28, 2010 at 9:31 am Roy, Im thrilled that you commented here. Thank you for reading and for learning! Log in to Reply Rosanne Dingli says: December 28, 2010 at 9:23 am These, Brenda, are my all-time bug-bears. My clients make them all the time. When I was teaching primary school, I would slip in information like this to the students, who loved Little details, at the end of some lessons. And I didnt even teach English. I like how you say led is a strong verb. I might use it in next weeks blog look out for it. Log in to Reply The Essay Expert says: December 28, 2010 at 9:32 am Rosanne, perhaps the two of us can work together to change next years list 🙂 Log in to Reply Diane Kern says: December 28, 2010 at 8:22 pm Now I know why am so confused about (). I am American and my Mom was Welsh. My spelling and grammar are half and half. Ha,ha,ha Diane Log in to Reply Hajra says: December 29, 2010 at 2:26 am Hey, Loved the compilation. My personal experience has been to do with whose and whos! I dont know why many end up making these mistakes, there is a spell check and grammar option available in almost all writing applications Isnt it so? Looking forward to reading more of your stuff! Log in to Reply The Essay Expert says: December 29, 2010 at 8:36 am Thank you Hajra! Unfortunately spelling and grammar checks often highlight things that are actually correct. Some people might just not pay that much attention. For our readers, whose is an interrogative pronoun or relative pronoun: Whose life is it anyway? or I know a guy whose toes cant wiggle (dont ask where I came up with that one). Whos is the contraction of who is: Whos that guy with the weird toes? or I know a guy whos a lion tamer. If you cant insert who is and have the sentence make sense, use whose. Log in to Reply madhur says: December 29, 2010 at 9:29 am Nice one..these are pretty common mistakes.good to see it compiled in one place Log in to Reply The Essay Expert says: January 3, 2011 at 10:37 am Diana you are absolutely correct about the proper way to write dates. We say July 4th, 2011, but we write July 4, 2011. More and more errors are being made in many areas, not just this one! Log in to Reply Andy says: January 8, 2011 at 1:33 am Ummm, why are the words say and write in quotation marks? Arent you emphasizing them, and not quoting someone? You are confusing me. Log in to Reply The Essay Expert says: January 8, 2011 at 1:36 am Hi Andy, I think youre responding to one of my replies to a comment? I actually put stars around those words for emphasis, but maybe they are showing up on your computer as quotation marks? My apologies! Now that I am aware of the issue I will use italics instead for emphasis! Log in to Reply The Essay Expert says: January 4, 2011 at 9:28 pm Thanks Cameron. What a great trick! And Im so thrilled to have a 10th grader reading my blog! Log in to Reply The Essay Expert says: January 10, 2011 at 10:26 pm Staff can actually be singular or plural. See Rule #15 in the following article from Grammarbook.com There are other words that can also be treated as singular or plural, such as committee, family, and team. Log in to Reply The Essay Expert says: January 11, 2011 at 10:49 pm Thanks again for your comment Kplan. I like this explanation from Wiki Answers which encourages avoidance of the issue: Staff, for all intents and purposes, is singular. There is one staff. Definition 5.e. in Merriam-Websters entry allows for use as plural, however, the preferred use is singular. Think of staff as the sum total of the parts. (As the pie is made up of the slices.) PREFERRED: Fifteen members of the staff attended the meeting. AVOID: Fifteen staff attended the meeting. In addition, most publications that follow Associated Press guidelines will use only the singular. When in doubt, avoid the word. Recraft the sentence using a different word, like employees, or workers. Read more: https://wiki.answers.com/Q/Is_the_word_staff_singular_or_plural#ixzz1An0WXWmb Log in to Reply Rose-Anne Raies says: February 5, 2011 at 10:50 am An excellent and much needed article in todays world. Unfortunately, there is not enough attention paid to proper grammar and punctuation and spelling too. My parents were sticklers for this and the skills they taught, along with my teachers, have served me well in the legal community and in writing for clients. Thanks for handy Top 10. It is a pet peeve of mine when people use words like its vs. its and whos vs. whose incorrectly. Every once in a while I still have to go back to the basics on words that cause trouble like affect and effect too. Well done! Log in to Reply The Essay Expert says: February 5, 2011 at 11:50 am Thank you Rose-Anne. I do what I can! Its amazing how much people love to learn about these things, yet make so many errors. Log in to Reply The Essay Expert says: July 18, 2011 at 11:36 am LOL I know what you mean! I cant seem to resist correcting even the people closest to me. Log in to Reply The Essay Expert says: October 20, 2011 at 5:03 am Thanks Leal I will definitely consider these for 2011 along with definitely vs. definately! Log in to Reply

Steriods essays

Steriods essays Anabolic steroids are natural male hormones that build up muscle mass and increase weight gain. Other team mates and even some coaches pressure and persuade their high school athletes to use steroids for higher levels of competition and to also induce strength. Professional athletes are role models and idols for these young athletes. Teenagers looking up to those elite athletes whose muscles ripple with steroid-enhanced power, are picking up some dangerous training tips [...] (Manning). Once the young athletes see their idols taking steroids they then want to take them also. Consequently, all high schools in the United States should test their athletes for steroid use because they are unfair, they cause behavior changes, and they are dangerous. First, all high schools should test their athletes for steroids because they are unfair. Taking steroids is unfair to those athletes who build strength and muscle the hard way. Instead, athletes taking steroids have enhanced performance by the hormones in the pill. Also, when athletes take steroids they are cheating themselves and other athletes of their natural ability. If all the athletes did not take steroids, then every athlete would have about the same strength and the competition would be a lot tougher. Taking steroids is certainly considered cheating. Not only are steroids unfair, but they can also cause violent behavior changes. Another reason all high schools in the United States should test their athletes for steroids because they cause behavior changes. Thus, steroids can change a users personality. When taking steroids, an athlete may experience a large amount of anger. Steroids cause the teenager to be angry, sometimes at those they love, or even towards total strangers. For some steroid users the consequences can be serious or even life threatening. Athletes who abuse steroids can become violent quickly. This makes them dangerous or deadly to their f...

Correspondence packet Article Example | Topics and Well Written Essays - 1500 words

Correspondence packet - Article Example This social group has proved to constitute the bulk of our consumer audience (which isn’t surprising as the clothes produced by our company are orientated on youth), and we need to sense their needs and tendencies in their behavior accurately in order to increase our benefit. Thus, as marketing researches show, the internet has become virtually the main tool for advertising and promoting goods among a very wide category of consumers. Thus, our target audience tends to use the internet the most among all other media, and it is the area where we need to display our significant place in fashion clothing industry. Our surveys show that about three quarters of our target audience tends to use internet daily. On the other hand, popularity of television has dropped considerably in the recent years. This tendency, as you can clearly see, has a profound impact on our industry, too, as we currently focus our major efforts on the outdoor advertising and TV commercials. DIVERSE clothes, Inc. must shift focus from TV advertising to the Internet advertising using all its means like banners, pop-ups and e-mail ads. Changing our strategy will allow us to reach the greater number of our potential consumers who are young adults. The World-Wide-Web provides a valuable platform to place ads with the aim to reach millions of consumers around the world (Hamel). Again, surveys indicate that such websites as Google, Facebook, Yahoo!, Twitter and YouTube are among the top 10 most visited websites. This gives us a hint about where our efforts should be concentrated therefore. If we shift focus from radio and TV advertising to the popular Internet sites, we will increase popularity of our company and achieve much success in promotion of our products. And, obviously, the rate of sales is likely to increase considerably. Concerning the financial aspect of the issue, I would like to suggest simply redirecting

Challenges Facing the Gulf Cooperation Council Thesis Proposal

Challenges Facing the Gulf Cooperation Council - Thesis Proposal Example The council members criticized the world’s failure to take action on Syria’s current situation. The council condemns Iran’s interference in its internal affairs. Divergent views by GCC member states make it intricate for them to achieve a unified decision with regards to Syria. For instance, Qatar and Saudi Arabia have openly supported the opposition forces in their struggle against Bashar al-Assad’s regime (Ehteshami, 2013). All GCC member countries want better relations with Iran, yet condemn it for interfering with its internal affairs. Iran is suspected to support opposition protests in Bahrain (Rashwan, 2012). GCC neighbors are going through a difficult political transition such as Yemen. Other nations like Jordan are strategically located in relation to the Gulf region. As such, Jordan is included in the security calculations of the Gulf region. Nevertheless, Jordan is subject to pressure from Israeli. This leaves Jordan at the state of economic cris is (Masters, 2013). The diverse experiences that GCC neighbors are going through make it hard for them to achieve a unified decision.   The research seeks to explore aspects of the GCC council and its decision-making mechanisms. The research also seeks to examine the state of countries neighboring the GCC member states. These are such as Iraq, Syria, Yemen, Jordan   International relations study gained momentum in the 19th century following world war two. Three schools of thought emerged in a bid to explain the international system. These are liberalism, realism, and constructivism. However, realists and liberalists are the prominent schools of thoughts explaining international relations. Realism sees international relations as being founded on selfish motives where individual states seek power.